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Server Reset: 00:00 & 12:00 (GMT+7) Daily
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Frequently Asked Questions
Find answers to common questions about our eco-friendly VPN and SSH tunneling services
help_outline General Questions
GreenSSH is a provider of eco-friendly VPN and SSH tunneling services. We offer secure, private connections with a focus on environmental sustainability, using renewable energy sources to power our server infrastructure whenever possible.
GreenSSH prioritizes environmental responsibility by utilizing energy-efficient server hardware, partnering with data centers that use renewable energy sources, implementing a carbon offset program, and optimizing our code and infrastructure to minimize power consumption. Learn more on our Eco Initiative page.
We offer a variety of secure connection services including SSH Tunneling (STunnel, SlowDNS, WebSocket), VPN services (OpenVPN, Wireguard, Shadowsocks), and advanced protocols like V2Ray VMess/VLESS and NoobzVPN. All services are available with a 7-day free premium account.
Yes! GreenSSH offers free premium accounts valid for 7 days. We also offer paid premium plans with extended validity periods and premium features for users who need long-term service.
No. GreenSSH maintains a strict no-logs policy. We do not monitor, record, log, store or share any information transmitted through our networks. We only collect minimal information necessary for account creation and management.
account_circle Account Questions
Creating an account is simple! First, select your preferred service and server location from our website. Then, enter your desired username and password, complete the captcha verification, and click "Create Account." Your account will be created immediately and ready to use.
All our free accounts are valid for 7 days from the creation date. After that period, you can create a new account or upgrade to a premium plan for longer validity.
Free accounts cannot be extended beyond the 7-day period. However, you can easily create a new account after your current one expires. For longer validity, consider upgrading to one of our premium plans.
Free accounts support simultaneous connections from multiple devices, though the exact number may vary depending on server load. Premium accounts offer guaranteed multi-device support with higher connection limits.
We allow users to create new accounts as needed. However, to ensure fair usage and server availability for all users, we limit one account creation per IP address every 15 minutes.
settings Technical Questions
We support a wide range of protocols including SSH (Direct, STunnel, SlowDNS, WebSocket), OpenVPN (TCP/UDP), Shadowsocks (with OBFS), WireGuard, TrojanVPN, V2Ray (VMess/VLESS), and NoobzVPN. Each protocol has its own advantages for different use cases.
Our servers support various ports depending on the protocol. SSH typically uses ports 22, 80, 443. SSH over WebSocket works on ports 80, 443, 8080, 8880. SSH STunnel uses ports 443, 22. OpenVPN supports ports 1194 (UDP/TCP) and 443 (TCP). For specific port information, please check the details on each service page.
We implement strong encryption standards across all our services. SSH connections use 2048-bit RSA encryption, OpenVPN employs 256-bit AES encryption, Shadowsocks utilizes ChaCha20-IETF-POLY1305 encryption, and WireGuard uses state-of-the-art cryptography with Curve25519 for key exchange.
Our services are compatible with a wide range of applications. For SSH, you can use apps like HTTP Injector, HTTP Custom, and KPN Tunnel. For OpenVPN, the official OpenVPN client works perfectly. Shadowsocks has its own clients for various platforms. For specific recommendations, please check each service page for detailed app suggestions.
Yes, most of our servers support both IPv4 and IPv6 dual-stack configurations. This provides better compatibility with modern networks and can help bypass certain network restrictions.
build Troubleshooting
Connection issues can have several causes: 1) The server might be undergoing maintenance or experiencing technical difficulties, 2) Your local network might be blocking the connection, 3) You might be using incorrect connection settings or outdated client software. Check our Server Status page to see if there are any known issues, and ensure your credentials and connection settings are correct.
This error occurs when the username you've chosen is already taken by another user. Please try a different username. We recommend adding some numbers or using a more unique username to avoid conflicts.
If a server is at full capacity, you have a few options: 1) Try a different server location from our available options, 2) Wait and try again later as accounts expire regularly, freeing up capacity, 3) Consider upgrading to a premium account which has dedicated capacity and is not subject to the same limitations.
To improve connection speed: 1) Try connecting to a server geographically closer to your location, 2) Switch between different protocols (some work better than others depending on your network), 3) Try different ports, as some ISPs throttle specific ports, 4) If using SSH, adjust the TCP/UDP settings in your client app, 5) Ensure you don't have other bandwidth-intensive applications running simultaneously.
If you notice a server is down or experiencing issues, please visit our Report Server Down page. Provide details about the issue you're experiencing, and our technical team will investigate and resolve it as quickly as possible.
gavel Usage Policies
We prohibit using our services for any illegal activities including but not limited to: hacking, DDoS attacks, spamming, phishing, distributing malware, copyright infringement, and accessing illegal content. We also prohibit activities that may harm our server infrastructure such as port scanning, excessive bandwidth usage, or attempting to circumvent our system limitations.
No, we do not allow torrenting or P2P file sharing on our servers. These activities consume excessive bandwidth and may violate copyright laws. Users found using our services for torrenting may have their accounts terminated without notice.
Free accounts do not have a specific bandwidth cap, but we employ fair usage policies to ensure all users receive adequate performance. Activities that consume excessive bandwidth or affect server performance for other users are not permitted. Premium accounts offer higher bandwidth allowances.
Accounts may be terminated for violating our terms of service, excessive bandwidth usage, prohibited activities, or sharing account credentials with multiple users. We may also terminate accounts that remain inactive for extended periods to free up resources for active users.
While our service supports multiple devices, accounts are intended for individual use. Sharing your account credentials with multiple people is against our terms of service and may result in account termination if it leads to excessive connections or bandwidth usage.
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